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DARKBEACON GUIDE

Contact support and send diagnostics

Contact support by email or a DB AI support report, review the message, and choose whether to include diagnostics.

On this page

Applies to: DarkBeacon App

What you will accomplish

Contact DarkBeacon at support@darkbeacon.ai for App, account, and keyboard questions. Describe the issue clearly and attach diagnostic information only after its scope and purpose are clear.

Applies to

Steps

Steps
  1. Record the model, connection, OS, App version, and visible message.
  2. Reproduce once with the shortest safe steps. Do not repeat an update, unusual heat, smell, or persistent disconnect risk.
  3. Start an email to support@darkbeacon.ai with a short subject that identifies the problem.
  4. Describe prerequisites, action, actual result, and expected result. Never include passwords, verification codes, or private community content.
  5. Review any screenshot or attachment before sending. If support requests App diagnostics, read the collection or upload scope and privacy notice first; share only the requested information you have approved.
  6. Send the email and keep a copy. Reply in the same email thread with any follow-up information instead of starting duplicate requests.

Submit a report through DB AI

When DB AI offers Submit a support report, review the Message in the confirmation card before sending it. This route requires sign-in, an internet connection, and an available DB AI session.

  1. Check that the message describes the issue you want support to receive. Choose Cancel if it needs correction, then explain the change in the conversation.
  2. Review Include diagnostic logs. It is selected by default; clear it to send the displayed message without diagnostic logs. Logs may include device and App settings.
  3. Choose Submit to support only after reviewing the message and attachment choice.
  4. Wait for the follow-up submission result. Approval alone is not a delivery receipt. If your decision could not be sent, retry only while the card remains pending.

Only the displayed message and selected attachments are submitted through this card. If the option is unavailable, use the email steps above.

Confirm success

For email, your email service shows the message as sent to support@darkbeacon.ai, with no delivery-failure notice. For DB AI, check the submission result after confirming the card. The attachment list contains no credentials or unrelated private information. A submitted report is not proof that the issue has been reviewed or resolved.

Save result

Feedback and diagnostics do not automatically change or recover device settings.

Limits and cautions

Recovery

Remove an accidental attachment before sending. If delivery fails, check the address and your email service before retrying. If sensitive information was already sent, reply to support@darkbeacon.ai in the same thread to request handling; do not repeat the sensitive information or repost it elsewhere.

For detection trouble, start with Install the App and connect a device. For application updates, see Adjust the App settings and updates.